Refund Policy

Last updated: January 29, 2026

This Refund Policy applies to all payments made on Naturale Organic (“Platform”, “we”, “us”, “our”), operated via https://naturale-organic.com.
By making any payment on the Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy. All payments are also subject to the Terms of Service.

1. General Refund Policy

All payments made on the Platform are final and non-refundable, unless explicitly stated otherwise in this Refund Policy or required by applicable mandatory law.

This policy applies to all paid services, including but not limited to:

• One-Time Activation Fees
• Listing Packages (Standard, Foundation Members Pre-Launch Offer)
• PublicHub announcements
• Any other paid services or features

1.1 Business-to-Business (B2B) Nature of Services

The Platform and all services offered herein are exclusively designed and provided for registered businesses and professional entities (Business-to-Business, B2B). Services are not intended for personal, family, or household consumer use.

Since our services involve immediate provisioning of access to digital tools and platform features (e.g., immediate creation of a company profile, granting of edit access, provisioning of listing quotas), you expressly agree that the performance of the service begins immediately upon successful payment.

To the maximum extent permitted by law, you waive any right of withdrawal or "cooling-off" period typically available to consumers under applicable consumer protection legislation (such as the EU Consumer Rights Directive).

1.2 Unused and Expired Services

• No refunds will be issued for any unused portion of a Listing Package (e.g., unused listings/pages).
• Paid listings that expire after the defined validity period (e.g., 8 months) are non-refundable and hold no monetary value once expired.

2. Exceptional Refund Cases

Refunds may be issued only in the following limited circumstances:

• Proven duplicate charges due to technical errors on the Platform
• Verified technical errors directly caused by the Platform that prevent the use of the purchased service
• Legal obligations requiring a refund under applicable mandatory law

All refund requests must be submitted in writing via the official support option in the Platform dashboard and are subject to internal review.

2.1 Technical Errors and Duplicate Payments

In the event of a technical error where a payment provider (e.g., Paddle, PayPal) successfully processes a payment but the Platform receives an incorrect or failed status, resulting in one or more duplicate payments, the following rules apply:

• The user must report the issue via the Platform’s support option.
• The report must include all relevant transaction IDs and any available order numbers, invoice IDs, or internal payment identifiers related to the affected payments.
• We will conduct an internal verification to confirm that:
  • Multiple payments were successfully received on our payment provider account, and
  • The duplicate payments resulted from a technical or communication error.

If the duplicate payment(s) are confirmed:

• All excess payments will be refunded.
• The original valid payment corresponding to the purchased service will be retained.
• Refunds will be issued using the same payment method originally used, unless legally required otherwise.

Refunds will not be issued if:

• The user fails to provide sufficient transaction details.
• The payments are determined not to be duplicates or not caused by a technical error.
• The issue results from user error, bank processing delays, or third-party payment provider actions outside the Platform’s control.

3. Account Termination and Zero-Tolerance Violations

No refunds will be issued if your account is:

• Suspended or terminated due to material violations of the Terms of Service
• Permanently banned for zero-tolerance violations (fraud, hate speech, illegal activity, abuse)

This applies regardless of remaining subscription time, unused listings, or active announcements.

4. Chargebacks and Payment Disputes

Unauthorized chargebacks or payment disputes may result in:

• Immediate account suspension
• Permanent termination of the account
• Loss of all paid services without refund

We reserve the right to contest chargebacks and recover associated fees.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon publication on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Refund Policy.

6. Contact Information

For refund-related inquiries or legal notices, contact us at:
Email: info@naturale-organic.com